During Your Stay

House rules

We want everyone to enjoy their stay without being hassled and for this to happen some simple house rules need to be followed as below along with our full set of terms and conditions on the link below:

  • You must not exceed the maximum number of guests the property is advertised for (Homes are insured for a specific number of people and if something happens and you have exceeded the allowed number of people you then become liable)
  • Strictly - The property is not to be used for any parties or gatherings at all
  • Noise is to be kept to a reasonable level at all times
  • Noise is to be kept inside and to a minimum after 10pm
  • No smoking is to take place in or near the property (if the property smells of smoke excess cleaning charges will be charged)

Full terms and conditions are a combination of:

For those who treat the property and those around them, particularly neighbouring properties, with respect, there will be no issues.

For those who do not treat the property and those around them with respect, the police will be called, you will be evicted from the property, the remainder of your stay will be cancelled and you will be charged for any damage caused.

Keys

When you are heading out and away from the property, we strongly suggest you leave the keys in the lockbox you collected them from (for those that have a lockbox). This is for many reasons including:

  • If there are several people in your group you can all come and go at your convenience without worrying about the keys
  • This will ensure the keys will not be lost (it's not uncommon for keys to go missing on a beach)
  • Roller door remotes, swipe keys etc. do not like sand and salt water and keeping them safe in the lock box is the best way to protect them

Notes:

  • Lost keys and/or damaged remotes and swipes will incur a replacement cost
  • If you do lose a key you can call Jervis Bay and Basin Locksmiths on 0412 929 197

Security

While we are lucky enough that security is not a common problem in and around the Jervis Bay area, one can never be sure.

To be sure your items and the property itself is safe and secure at all times, whenever you leave the property, please ensure that the property is left safe and secure including:

  • Turning off all appliances such as TV's, Air Conditioners, heaters etc.
  • Close and secure all windows
  • Lock all doors
  • Leave the keys in the lockbox for your return

In the unlikely scenario where there was a theft, neither your items or the properties items will be covered by insurance if the property is not left secure.

Damage and Breakages

Don't worry, we are all human and we understand that there will be accidental damage and breakages along the way.

If and/or when you do damage or break something please report it to us as and when it happens as this will allow us to remedy the issues as soon as possible.

The quickest and easiest way to report any damage or breakages is using our Damage and Breakages form here: Damage and Breakage Form

If it is something that needs to be tended to urgently please call us on 02 4441 7771.

Emergency contact information

While we are here to help with anything we can, true emergencies are not our area of expertise, and you should use the following contact information:

  • Police - 000
  • Ambulance - 000
  • Fire - 000
  • SES - 132 500
  • Shoalhaven hospital emergency department - 02 4423 9500
  • Marine Rescue Jervis Bay - 02 4441 5433

Other important contacts:

  • Locksmith - 0412 929 197
  • Chemists:
    • Huskisson - 02 4441 5104
    • Vincentia Shopping Centre - 02 4441 5777
    • Vincentia HomeCo - 02 4443 7461
    • Sanctuary Point - 02 4443 0110
    • St Georges Basin - 02 4443 5433
    • Locksmith - 0412 929 197

Gas bottles

Many of our properties use gas for hot water, cooking, heating and BBQ's.

The gas is supplied in bottles, which, when they run out, need to be switched over and a new one ordered.

Household bottles

If any of the property's services, such as hot water, cooking or heating, stop working during your stay, please check the Your Property Guide section of this Guest Hub to see if it runs on gas. If it does, the gas has likely run out and you will need to:

  1. Switch from the empty bottle to the full bottle as per the instructional video below
  2. Take a photo of the tag between the gas bottle and email it to holidays@experiencejervisbay.com.au so we can order a new one

BBQ bottles

If the BBQ stops working, the gas has likely run out, and you will need to:

  • During business hours:
    • Call our office on 4441 7771 and we will arrange for the bottle to be changed over
  • Out of business hours:
    • Take the bottle to any Swap and Go gas bottle service (typically at service stations) and swap the bottle
    • Email the receipt and your bank account details to holidays@experiencejervisbay.com.au, and we will arrange for the cost to be reimbursed
  • Switch the bottle over as per the instructional video below

Power outage

If you find your property has no power during your stay please follow the steps below:

  • Search the list of power outages to see if it is a general outage or specific to your property on the following link: Endeavour Energy Current Power Outages
    • If it is a general outage then follow the updates on the website for a reconnection time.
    • If the outage is specific to your property then:
      • Look up the location of your power/metre board under the "Your Property Guide" section of this Guest Hub.
      • See if it is a fuse/switch that can be switched back on or reset.
      • If this does not work then reach out to us for assistance.

Note: If the power/metre board keeps tripping, it is likely one specific appliance/item causing the problem and the way to find out which appliance is to unplug all appliances in the property and then plug one appliance in at a time and turn it on to find out which appliance/item it is causing the outage.

Pets

If you are staying at a pet-friendly property and you have brought your furry friends with you please remember it is your responsibility to look after them.

We do not want neighbours calling to let us know that a pet has been left at a property while you are at the beach or out to dinner and we do not want your pet going through the stress for this to happen.

Any damage or mess left by pets could incur a fee such as:

  • Poos not being cleaned up
  • Holes being dug
  • Furniture being marked, scratched or chewed
  • Hair being left on furniture

Pet-friendly accommodation is a privilege so please be sure to respect it, leave it as you found it and ensure that you and others travelling with their pets continue to have a place to stay.

Rubbish

If you can please help us do the right thing with the rubbish management that would be greatly appreciated.

Every property has a red-lid rubbish bin and a yellow-lid recycle bin so if you can please dispose of your rubbish in the relevant bin that would be both appreciated and will help the planet.

If you produce an excessive amount of rubbish during your stay we ask that you dispose of it to the Huskisson Waste and Recycling Centre as follows:

Note: If there is excess rubbish left at the property you may be charged for its removal.

Bins

The red and yellow rubbish bins will be put out each Thursday afternoon and brought back in each Friday morning for the council truck to pick up.

It would be great if you could empty the property's bins into the red and yellow bins on Thursday so the rubbish can be picked up.