What's next
With your booking confirmed, what's next?
- 7 days before your stay you will receive a 'Before your stay' email
- 3 days before your stay you will receive a 'Pre arrival' email
- Around 12 noon on the day of your arrival you will receive an SMS and email with access details and information for your arrival
Note: If you do not receive your pre-arrival email 7 days before your arrival please check your email junk/spam folder and if it is not there give us a call.
Share this Guest Hub with your fellow guests
Be sure to share this Guest Hub with your fellow guests so everyone has the opportunity to be across the details of their stay and make the best plans possible.
Communication
For the best response time be sure to communicate directly with us at:
- Phone: 02 4441 7771
- Email: holidays@experiencejervisbay.com.au
As we manage many properties around Jervis Bay, taking bookings through a variety of booking platforms including Airbnb, Booking.com, Stayz, Expedia, Agoda and more, using their individual messaging platforms will mean a slower response time than communicating directly.
Reminder: Do not use the messaging platforms for communication but use the email and phone number above.
Arrival
- On the day of your arrival, you will receive an email and SMS with your unique access code from 12 noon (this does not mean an early arrival is available).
- Arrival time is from 3pm. Please do not attempt to access the property before this time unless you receive our specific early arrival email and SMS, as you may be charged accordingly.
- If an early arrival is available, you will receive our specific early arrival email and SMS advising the property is ready for an early arrival which could be received anytime from 12 noon.
- As we automatically provide an early arrival on all properties, as and when an early arrival is available, we ask that you do not reach out asking for an early arrival.
- If you are arriving after sunset we suggest having a torch (your phone light would be fine) at hand for easy location of the key lock box (if there is one) and access to the property.
What to bring
All of our properties are set up to offer clean and comfortable accommodation but will not likely have everything that you will want for your stay, so considering what to bring could make a big difference to your stay.
Not linen
All linen will be provided at the property including:
- Bed linen
- Bath towels
- Bath mats
- Tea towels
Only some properties will provide beach towels and this will be advertised on the individual listings. We would suggest bringing beach towels and not using the bath towels as beach towels.
Pro tip: Pillows are a personal thing and whilst our properties all have quality pillows, if you have a favourite pillow, we would suggest bringing it along to ensure you get a good night's sleep.
Supplies
All properties will have a basic supply of body care products, cleaning products and pantry items as listed below in the 'Property supplies' list. Be sure to bring and/or do an online shopping order for all the supplies you will require for your stay.
Cooking equipment
All of our properties have a selection of cooking equipment as per the owner's preferences and some have more than others. If you are planning to cook any special meals that require any special equipment or appliances, consider packing what you'll need.
Pro tip: It can never hurt to pack your favourite sharp knife.
Bluetooth speaker
If you're a music fan, be sure to pack your Bluetooth speaker.
Games and entertainment
Most properties will have some form of a game, be it a board game, deck of cards or something that may be new to you, but it can never hurt to pack something from home. If the weather turns and you are stuck inside for a day or two, having some inside entertainment never goes astray.
Firewood
Does the property you have booked have an indoor or outdoor fire? If so, most properties do not provide firewood as an inclusion and you will need to bring or buy your own. If you have your own firewood, you are more than welcome to bring it and/or you can buy it locally from the service station.
Property supplies
All of our properties are stocked with a simple range of supplies to help in making your stay a comfortable and convenient one. The supplies provided are in place to cover you on your arrival and/or the first day or two but are not designed or stocked to provide you with all that you will need for your stay and will not be replenished during your stay. All of our properties are self-catering and you will be required to bring or arrange your shopping and supplies for your stay.
In your properties you can expect to find:
Pantry supplies
- Salt and pepper
- Olive oil
- Tea, coffee and sugar
- Glad wrap and foil
Body care supplies
- Hand wash
- Body wash
- Shampoo
- Conditioner
- Toilet paper
- Tissues
Cleaning supplies
- Surface spray
- Dishwashing liquid (and dishwasher product)
- Dishwasher powder
- Washing machine powder
- Scourer and chux cloth
Pre-shopping
Being that the properties are only stocked with a simple range of supplies and those supplies are not designed or stocked to provide you with all that you will need for your stay, we suggest pre-shopping by:
- Doing an online order to be delivered to the property on the evening of your arrival (there are both Woolworths and Coles that deliver locally)
- Doing an online order for Click and Collect that you pick up on your way to the property (there are both Woolworths and Coles that do Click and Collect locally)
- Doing a shop before leaving or on your way in Nowra or Ulladulla
Not only will the above options provide a convenient solution, but you will also be more likely to have the supplies you want for your stay. It is not uncommon for our local supermarkets to run out of many items during the busy periods, due to the influx of people in the area, which their supply chains struggle to keep up with.
Research
With your arrival fast approaching, now is a great time to do some research.
By taking the time to do your research, plan your adventures, and book your restaurants before your stay, you can be sure that you’ll be making the most of your time in Jervis Bay and won’t miss out on anything you’ve been hoping or planning to do.
There are a lot of good resources available, including but not limited to:
- Shoalhaven Tourism – www.shoalhaven.com
- Shoalhaven Events – www.shoalhaven.com/events
- Huskisson Chamber of Commerce and Tourism – www.visithuskisson.com.au
- Jervis Bay Weekend – www.jervisbayweekend.com.au
- Experience Jervis Bay – www.experiencejervisbay.com.au
Terms and Conditions
Whilst we always hope that our, and other governing bodies’, Terms and Conditions do not have to be referred to, we do have to have them as a reference point and we ask that you make yourself and your fellow guests aware of them.
These terms and conditions are a combination of:
- Our terms, conditions and expectations
- Shoalhaven City Council's terms, conditions and expectations
- NSW Fair Trading's terms, conditions and expectations
- NSW Planning's terms, conditions and expectations
- Short Term Rental Accommodation Code of Conduct
For those who treat the property and those around them, particularly neighbouring properties, with respect, there will be no issues.
For those who do not treat the property and those around them with respect:
- The police could be called
- You could be evicted from the property
- The remainder of your stay could be cancelled
- You could be charged for any damage caused
With the above in mind, 99% of our guests are great and in turn, they are treated accordingly.