April Lazo
Having worked in customer service since she was 17, April brings a long and varied background in looking after people to the reservations team.
April grew up in San Fernando, a small town in southern Cebu in the Philippines, and began her working life in a coffee shop before moving into restaurants as a server. From there she joined the hotel industry as a reservation agent, where she developed the eye for detail and genuine care for the guest experience that has shaped her career ever since.
April moved into property with a US-based short-term rental company, handling end-to-end guest support from the first enquiry through to departure. She also managed scheduling, coordinated with cleaning and maintenance teams, reported to property owners, processed claims, responded to reviews and oversaw daily listing management.
After a long stretch working behind the scenes with Experience Jervis Bay, April's focus is now firmly on reservations — helping guests find and book the right property for their stay, and looking after their requests and any support they need once they arrive.
Warm, thorough and endlessly patient, April makes sure every guest is well looked after from their very first enquiry.
Outside of work April focuses on self-improvement, both physically and mentally. She enjoys exercising, travelling, exploring different cultures and trying new foods, and is a keen cook and baker.